Returns and Shipping
Terms and Conditions for Returns:
To be eligible for a return, the product must be in unused and undamaged condition, and in its original packaging.
You must initiate a return request within 14 days of receiving the product. After that period, we cannot accept returns.
To initiate a return request, please contact our customer service team and provide them with the order number and reason for return.
Once the return request is approved, we will provide you with instructions on how to return the product.
You are responsible for the cost of shipping the product back to us, unless the reason for return is due to a defect or error on our part.
Once we receive the returned product, we will inspect it to ensure that it is in unused and undamaged condition. If it meets our return policy, we will issue a refund to your original form of payment within 14 business days.
If the product is not in unused or undamaged condition, we reserve the right to refuse the return or charge a restocking fee.
We do not accept returns on certain products, such as custom orders or products that have been personalized or modified.
This return policy applies only to products purchased directly from www.thedroneadda.com. If you purchased the product from a third-party seller, their return policy will apply.
This return policy is subject to change without notice. Please review this policy before making a purchase.
We offer a standard warranty for all our products to protect customers against any manufacturing defects. If you encounter any problems with your order, please inform us within the specified duration from the date of shipment. You will be responsible for paying the return shipping costs for any exchanges or returns, and we will reimburse you upon verifying a defect in the product. We will replace or repair any damaged products at no cost to you, with shipping prepaid by us. If we do not have the product in stock to provide a replacement, we will issue a full refund. It is important to note that the warranty will not apply if the product has been misused, neglected, subjected to static discharge, modified, soldered, or altered in any way. To initiate an exchange or return, please send us photos of the damaged product so we can assess the damages and determine the best course of action. If the item is out of stock for replacement, we will issue a full refund.
Shipping Terms and Conditions
We use reputable courier agencies to ensure that your order is delivered promptly and in excellent condition. While we strive to dispatch all items in your order together, sometimes it may not be possible due to product characteristics or availability. In such cases, we will notify you before shipping your order.
If you receive a product that appears to be damaged or if the packaging is tampered with, please do not accept delivery of the package. Instead, please contact us immediately with your order reference number, and we will make every effort to provide you with a replacement delivery as soon as possible.
You can track the shipping status of your order by clicking on the "Track your Order" section of our website.
Please note that all items, including gifts, will be shipped with an invoice that indicates the price as per Indian Tax Regulations.
Zerodrag considers Delhivery, DTDC, FedEx, Bluedart, DHL, Speedpost, and any other commercial carrier provided by www.thedroneadda.com as dependable mail carriers. Therefore, Zerodrag opts to use them to fulfill your order. These carriers will be considered Zerodrag's preferred carriers.
While our standard shipping partners may not cover remote locations or may have provided inadequate service, we offer the option to ship via EMS Speed post upon request. Please note that we cannot guarantee compliance with your request, as the post office must verify the contents of each shipment before acceptance. If they determine that the item may be at risk of damage, they may decline to accept the shipment.
Our shipping schedule is from Monday to Saturday, excluding public holidays. If an order is placed on Sunday, it will be shipped the following Monday. For orders placed before 4:00 PM on any weekday, the shipment will be dispatched on the same day, except on Sundays and public holidays.
Please note that we cannot guarantee a specific delivery time as each shipping company has its own processes, transit locations, and unforeseen circumstances that may affect delivery time.
To avoid last-minute orders, we recommend that you plan accordingly and allow sufficient time for delivery. Our estimated delivery time is 2-5 days within India, but this may vary depending on the shipping company's process and unforeseen circumstances.
Zerodrag is not responsible for any damages that may occur during transit.
We Do Not Build Drones
DroneAdda envisions becoming a leader in the drone tech ecosystem by manufacturing the Core Electronics Hardware needed for UAVs(Unmanned Aerial Vehicles) locally with a Make in India approach. We design and manufacture parts such as Flight controllers, ESC, Receivers, Propulsion Systems, and more to fulfill local and global demands.